Download help
If your problem does not relate to downloads, look at our other help pages.
If you don't find a solution to your download problem, please email the details of the problem you face to help@damaris.org. We will try to solve it and update this page for everyone else.
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It didn't download properly (or I have lost what I downloaded)
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Provided you bought the download less than a week ago you can download it again by logging in to with your Damaris Username and clicking on Manage my membership. Then click on the "My downloads" option.
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I have my download but can't open it
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If it is a file that ends in ".pdf" you will need a copy of Adobe Acrobat to read it. This is supplied free with most new computers - but if you don't have one you can download one for free at www.adobe.com.
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If it is a file that ends in ".doc" you will need Microsoft Word to open it.
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If you do have the correct software, but the file still won't open - it may have become corrupted during the download process - this is very rare but does happen. Go to Manage my membership and click on the "My downloads" option to download the file again.
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I need more help than this page gives me
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If your problem is actually something different, look at our other help pages
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If none of the above provide the solution you need, please email the details of the problem you face to help@damaris.org.
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