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Subscription help

If your problem does not relate to subscriptions, look at our other help pages.

Using a Subscription Serial Number

If you have a subscription pack (or certificate or token) with a Subscription Serial Number you will be able to set up your subscription as follows:

  • If you are not yet a member of the Damaris Internet Community (ie you don't yet have a Damaris username/password) - click here to join - you will be able to choose a Damaris username/password.

  • Use your Damaris username/password to log in to any Damaris site (you will find the log-in link at the top of each page). N.B. ensure that you are using your own username - otherwise you will be putting this subscription on someone else's username!

  • Click on "Manage my membership" (which you will find at the top of each page)

  • Click on "My subscriptions"

  • Enter the serial number in the box which says "If you have a serial number for a subscription, please enter it here"

  • Click on the submit button

  • Now the subscription will have been added to your username - and you can fully use that subscription site

  • N.B. Each serial number can only be used once (and they are randomly generated so don't waste your time trying to find a new live one!)

If you don't find a solution to your subscription problem, please email the details of the problem you face to subscriptions@damaris.org. We will try to solve it and update this page for everyone else.

 

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