Technical support for The Quest

Version 1 (released May 2003)

NB A free upgrade is available to Version 2SE

Required PC specification

The Quest is designed to run on computers which are running Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows ME, Microsoft Windows 2000 or Microsoft Windows XP. The Quest requires Microsoft Internet Explorer v5.5. The CD-ROM includes a version of Internet Explorer v5.5 which will be installed by the setup program for The Quest if required. Minimum recommended RAM: 48Mb Approximately 12Mb of free disk space is required to install The Quest.

Using The Quest over a network

The Quest v1 is not enabled for a network installation.

However, anyone who buys a site license may install The Quest directly on any computer on their site.

NB A free upgrade is available to Version 2SE

Updating the content in The Quest

For instructions on downloading new content into your copy of The Quest - click here

Known Issues

1. The Quest requires Microsoft Internet Explorer 5.5 (or later) to be installed on your computer. If the setup program detects that it is not already installed it will ask whether you want it to be installed for you. If your computer currently has Microsoft Internet Explorer 4 installed and you are using the Active Desktop feature then it has been found that some Active Desktop configurations may no longer work correctly.

2. When installing on some machines the installation program may appear to stop when the progress bar reaches 100%. However, it is just taking time to process - be patient and the installation will proceed

3. There have been reports of run-time errors occuring on some machines (particularly those operating under Windows XP). To correct this click here and install the fix

4. Some people have found that the function called "copy this item to the clipboard" does not work properly. This problem will be resolved in version 2 of the program. Meanwhile tere is a very simple work-around for this - by using the function called "save this item" (Both of these functions are accessed from within the "canvas bag" at the bottom left-hand-side of the screen)

IMPORTANT... If you encounter any other problems please do the following:

1. Look in the folder where you have installed The Quest (usually c:\Program Files\Damaris Publishing\The Quest) for a folder called 'userdata'. In this folder you will find a file called 'quest.trc'.

2. Send this file to tech@ethosgames.com with a brief description of any error messages you see and what The Quest was doing when the error occurred.

3. Look back here for the solution to that problem. We are committed to solving any bugs as soon as possible

NB A free upgrade is available to Version 2SE

Upgrading to Version 2SE

1. It is IMPORTANT that you do not have The Quest running on your computer when you run the upgrade program. If you have tried to upgrade but didn't close The Quest then the only way back is to:

a) uninstall The Quest - click on your Start button, then select Programs -> Damaris Publishing -> The Quest -> Uninstall
b) reinstall version 1
c) run the upgrade (but this time make sure you don't have a copy of The Quest running!)